Extra Space Storage Rats and Ants in and on our belongings Valrico Florida

RATS! AND ANTS!
We have been storing all of our belongings at Extra Space Storage Valrico, FL SR-60 while our new home is being built. Our belongings have been in this 10x12 indoor climate controlled unit since June 2018. About a month ago we noticed ants all over some of our boxes. I brought this to the attention of the site manager and all she did was apologize and spray some ant spray around our unit. We returned to our unit on 10/13 and found RATS AND ANTS in our unit. I have a video of a live rat running around. Once again I notified the property manager. She came to my unit with a broom. She was absolutely terrified of this rat. I had to get a bucket out of my storage unit and catch this rat and put it down the sewer drain at her request. As I'm pulling boxes out of my unit I'm approached again by the manager and asked to catch a 2nd rat down the hall. After I caught that rat, I gave her the bucket this time and let her dispose of it so I could continue to assess the damage to my belongings. She was there with me when I opened two boxes. Both covered with rat feces and rat urine. One or the boxes covered in ants. I took pictures of all of this. There is rat feces over most of our boxes in this unit. To make use whole, she offered a $50 discount on our bill and 2 new boxes to replace the boxes covered in ants and filled with rat feces. We have been trying to get a district manager to call us back for exactly 7 days. We have called everyday and we keep getting told: please wait 24 business hours, the manager is on vacation etc. We also confirmed the insurance they sell does not protect your belongings at all. It only protects the facility. Not sure what kind of sense that makes. A young lady named Shannon, whom I guess is some sort of supervisor or area manager, told my wife she saw nothing wrong with a customer (me) being asked to catch rats and dispose of them. This is perfectly okay with Extra Space Storage. 

So before you decide to choose extra space for your storage needs just know the following: non climate control units are cheaper and appear to be more safe than the indoor climate controlled units. You will have rats and ants crawling through and destroying your belongings. Extra space does not care anything about customer service or your belongings. The insurance they will try to sell you will not cover your belongings yet only cover the facility. If you have a corporate complaint you will spend upwards of a week trying to get a call back. Once all of your belongings are destroyed with rat feces and rat urine they will make it all better by giving you a $50 credit and two free boxes. Follow the link below to see all of the pictures and videos I took at this facility. There is literally rat feces at every corner of the inside of this facility.

dropbox.com/sh/nfdugcf5rp225ci/AADvYhNFgg9xU_3UClSw8ygna?dl=0