Farmers Insurance Jack Delange - Agent Automotive insurance rip off- Billing for insurance after cancelling and using a debt collection agency for extortion Yuma Arizona

Upon moving to a different state I was required to change my car insurance policy to a different state.  Since I was not satisifed with the agent who took over my insurance policies when my agent retired, I chose to not use Farmers insurance and went with a different company.

I called the Yuma AZ. farmers insurance office (Jack Delange) to cancell my insurance and was informed that I would receive a refund of $117.00 for unused premiums paid.

After about a month I received another bill in the mail and upon calling them about it I was told it would be taken care of.  Of course the very next month I get another bill, and I called again.  Several times I was informed that it would be taken care of and would recieve a refund.

However I then receive a notice of insurance cancellation due to "non-payment of premiums", and later a bill for a balance due to Farmers.  Then they start sending me to a collection agency called "Credit Collection Services".

Since I seemed to be getting nowhere with Farmers insurance in resolving this, I filed a complaint with the BBB, and not only did Farmers give me a run around, but they also gave the BBB the run-around, finally stating that all they needed was for my current insurance agent to give them a call and inform them of when my new policy took effect, and they would correct it.  I did contact my current agent and she did call them, and it was assumed that it was all resolved through this and the BBB.  Yesterday I recieved another collection notice from "Credit Collection Services".  It appears that Farmers is not serious about providing good customer service and is using this collection agency to extort money out of customers under threat of a collection being filed on their credit report.

How does Farmers get away with 1) Not providing a refund of pre-paid premiums when you cancell your policy. 2) Bill you for insurance after you have contacted them to cancell your policy (regardless of if you have a new policy or not). 3) send you to collection for this amount. 4) Send you to a collection agency on a fraudulent billing?????

EXTORTION! That is the only reason.  And the biggest kicker is that is for only around $200.00!  I guess that they just figure folks will pay the small amount to keep it off of their credit report, but if you multiply thay times everyone who has ever cancelled a policy from Farmers I'm sure it could add up to quite a bit.

Rip-off, and extortion