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Report: #1447590

Complaint Review: Fashion Nova - Vernon California

  • Submitted:
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  • Reported By: Dawn T. — Springfield PA United States
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  • Fashion Nova Vernon, California United States

Fashion Nova They refuse to issue refund - only discount or e gift card Vernon California

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I was a first time customer at Fashion Nova. I placed several orders with them (worth over $250) in a couple of days time (preparing for an upcoming vacation). The first order was delivered and I did not like most of my purchase. The clothes were made cheaply and not the quality I prefer to wear. I saved all original packaging, receipts, packing slip, forms and returned the next day. As I was going to return I noticed all of the online complaints about their return policy and refusal to issue a refund - only store credit. I have about $70 in clothes I am returning. I do not WANT TO ORDER ANY MORE FROM THIS STORE. I sent a message asking for a refund to my card and have been told that is not their policy. I gave them their merchandise back in a timely fashion, unworn and with tags. I want my money back. In reading about their return policy, it seems you have to order through PayPal to get around this "policy." Consumers are doing that so that their money is protected.

This report was posted on Ripoff Report on 06/15/2018 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fashion-nova/vernon-california/fashion-nova-they-refuse-to-issue-refund-only-discount-or-e-gift-card-vernon-california-1447590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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