Complaint Review: FCNB, First Consumers National Bank - Beaverton Oregon
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- Author Not Confirmed
- FCNB, First Consumers National Bank Beaverton, Oregon U.S.A.
- Phone: 800-876-3262
- Web:
- Category: Sales People
FCNB, First Consumers National Bank Rip-off missing information Beaverton Oregon
*Consumer Suggestion: charged this annual fee knowing that they were being shut down
*Consumer Comment: They should credit us those annual charges
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On March 6th I called and made a check by phone-my phone call was automatically forwarded to a real person while checking my Mastercard balance. I was told I was over my balance and asked to pay $150.00 to bring my account up to date. I actually made a payment for $175.00 to make sure I was under the credit limit. (I have never been over my credit card limit since I received my card nearly 2 years ago, except for this last January 2003 when they applied the $59.00 annual fee to my account.)
On March 7th I received the notification that my credit card had been cancelled. I called the automated line on March 7th to confirm the notice and that the payment had been applied and was told I was $25.00 over my credit limit after the $175.00 payment. I ended up hanging up on the person as he couldn't explain the charge/charges making me over my credit limit.
Well, effective today (March 7th) I have stopped payment on the $175.00 until they can tell me what's going on with my account. I'm not sure if it will help or hinder things but I'm not paying over $900.00 they tell me what these charges are for. I wanted to email a customer service dept but am unable to find an email address.
Karen
Little Rock, Arkansas
U.S.A.
This report was posted on Ripoff Report on 03/10/2003 01:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fcnb-first-consumers-national-bank/beaverton-oregon/fcnb-first-consumers-national-bank-rip-off-missing-information-beaverton-oregon-48648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
charged this annual fee knowing that they were being shut down
AUTHOR: Gena - (U.S.A.)
SUBMITTED: Wednesday, March 12, 2003
I had the same thing happen to me. I have filed a complaint with our Attorney General's office and am awaiting a response. I suggest you do the same thing.
Also, they charged this annual fee knowing that they were being shut down. Wrong!!
#1 Consumer Comment
They should credit us those annual charges
AUTHOR: Ruth - (U.S.A.)
SUBMITTED: Tuesday, March 11, 2003
If they are "terminating" all of us as of 3/7, then they should credit us the $59 annual fee, or at least part of it.
I was going to cancel my card anyway, because over the past year, even though I've been re-istablishing my credit, and paying all of my bills on time, they still turned me down for a small credit increase I requested. I was going to pay off the card, and send it back, before they had the opportunity to charge me again.
I would question the annual fee. Why charge it if they are taking away our benefits?
There is no longer a busy signal, just a long hold time. I am on hold now.
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