Fendi Poor Customer Service and Quality Costa Mesa California

I bough this black sneaker in black fabric and studs Code: 8E6386SN2F06VN at your South Coast Plaza California store a few months ago. After my wife wore it twice, a stud came off. We took it back to the store and request a repair. We were told it will take 4 - 10 weeks.

We were shocked and felt very upset, We bought Fendi product because of its quality and it is a leader of fashion. It is not fashion any more after 10 weeks! To make the case worse, we went to the store last Sat (after 10 weeks), we were now told it will take up to 15 weeks, plus there is no guarantee that it will be repaired after 15 weeks.

We request a refund or a new pair, but the store manager telling us this is not an option. We are so upset about the poor quality, not timely repair service, poor customer service, and no commitment from Fendi.

I called the corporate consumer center, the reply is go back to the store, we cannot help you.

To make the case worst, we receive no communications from Fendi during this 10 weeks time about the status of repair. We only found out when we went to the store and told another 5 more weeks. Our friends heard about this unacceptable service from Fendi are all having a second thoughts about Fendi products.