fingerhut failed to give refund Nationwide

I HAVE TRIED TO RETURN OR GET A CREDIT FOR AN ITEM THAT IS PAST THE RETURN DATE AND WAS REJECTED A 50.00 CREDIT!!!!!!!!!!  IT IS RIDICULOUS THAT THEY WOULD RATHER LOSSE A "VALUED CUSTOMER" THAN TO CREDIT MY ACCOUNT.

I HAVE HAD STEADY ACCOUNT INCREASES BECAUSE OF MY TIMELY PAYMENTS.  I BROUGHT AN ALCOVE KNIFE BLOCK AND MY SET IS COMPLETELY RUSTED.  WHILE THE REPRESENTATIVE KEPT APOLOGIZING THAT MY PRODUCT WAS BEYOND THE RETURN DATE, SHE NEVER OFFERED ME A SOLUTION THAT WAS ACCEPTABLE OR EVEN ACKNOWLEDGED RESPONSIBLE ON THEIR BEHALF.  "BUY TARNEX" HOW DARE SHE?

I AM PISSED AND WILL NEVER PURSCHASE ANOTHER ITEM FROM THEM. IT'S RIDICULOUS THAT THERE WOULDN'T BE AN EXCEPTION FOR A DEFAULT PRODUCT.  I AM NOT THE TYPE OF PERSON THAT WOULD WRITE A FALSE STATEMENT.  I AM HURT BY THIS EXPERIENCE.