First American Payment Systems First American Payment systems is ruining my credit Fort Worth Texas

"Atlanta" your information is correct - to a point but being an ex-employee, I know for a fact that all the ISO's that FAPS working for them are deceitful - if a merchant has a Tranz terminal, it has been my experience that the ISO Rep will tell the merchant that those machines are no longer in compliance and will become obsolete and that is when the ISO Rep will tell the merchant that they need Merchant Pro 3, for example, which can run in the thousands after the merchant completes the contract terms.

Also, why would an ISO Rep lease a 'Tap and Go' terminal to an auto repair business?? These terminal are really for gas stations which also sells soft drinks, snacks and such or a drive through restaurant.

These ISO Reps will DO ANYTHING and lie only to make the sale.

I would never do business with this company after what I have seen and gone through in the 3 years that I was employed there.

Take this matter into consideration. In the early part of 2008, the company identified approximately 1000 merchant that were double billed. Management informed Customer Service that ONLY if the merchant called concerning the double-billed matter, they would be refunded (credited) the amount. Any merchant that did not call concerning this, WOULD NOT receive a credit. This does not sound like good business practices to me. I voiced that concern to my Supervisor and Manager - that was the reason I was terminated from my job. FAPS is making good money off these Mom and Pop businesses while Neil Randall, the owner of the company builds an elaborate home in one of the most prestigeous areas in Fort Worth, Westover Village.

1. First American does not offer any processing agreements for one year.

2. Our agreement is a total of 4 pages long and it comes attached as a part of a booklet without entire Terms and Conditions which highlights terms and cancelation policies.

3. There is a difference between credit card processing agreement and a lease.
A) Credit Card Processing Agreement - Is an agreement for service for a specified period of time. Most credit card processors have one. Ours is 3 years and it's hard coded in our contract. We do not offer one year agreements.
B) Lease - The only thing we lease is credit card processing equipment. If you happened to lease equipment for us for a year, you're responsible for paying the lease for the entire year you committed to leasing it for. Whether you lease equipment from First American, lease a car from Ford or lease an apartment you are still responsible for the terms of a lease. When you get a lease from us you have to sign two separate forms. The first form is the "Non-Cancelable Lease agreement" and it states that it's non-cancelable in large bold black letters at the top of the agreement. Secondly, upon delivery of the equipment you sign a "Lease - Equipment Install Sheet" which again states that the lease in non-cancelable and it goes over the entire terms of the lease.

4. Discover is a private company that is separate from First American Payment Systems. There was a conversion fee assessed to Discover clients in the spring of 2008 for $50.00 so that processing could be moved from Discover to the merchant processor. You were sent a letter that asked if you wanted to be converted and you had the opportunity to decline this offer.

5. Unfortunately it sounds like you were a victim of not reading or understanding your contract on your lease or your terms and conditions for processing. None the less I understand that it is frustrating and I'd be more than happy to help you out and clear the air if you'd like. Feel free to call our local Atlanta office at 404-350-6565 and ask for the sales manager.

First American Payment Systems 1ST AMERICAN IS RUINING MY CREDIT.. Fort Worth Texas

This is an update to the report above:

Apparently, I am not the only one who has had a bad experience with FIRST AMERICAN PAYMENT SYSTEMS, based in Fort Worth, Texas. Here is what the Better Business Bureau has to say about them:

"Based on the BBB files, this company has an unsatisfactory record with the bureau for failure to correct the underlying reason for complaints. Complaints processed by the BBB in our three-year reporting concern selling practices and customer service issues. Specifically, consumers allege the service was misrepresented and others allege the company continued to debit the complainants bank account after the service was canceled. The company has responded by furnishing a signed copy of the contract. The contract includes a cancellation fee."