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Report: #1318173

Complaint Review: First American Payment Systems - Nationwide

  • Submitted:
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  • Reported By: Paul — Meridian Mississippi U.S.A.
  • Author Confirmed What's this?
  • Why?
  • First American Payment Systems Nationwide USA

First American Payment Systems Locked into a long term contract Nationwide

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After using this company for a couple of years, we decided we no longer needed their services.  But I realized I had one year left on my three year contract.  We continued to pay the monthly service fee of about $40 by bank draft.  Some time after the last year had passed, I called to cancel the account, they said I missed the 30 day notice before the renewal date and was now locked in for another 3 years.  So I continued to pay while not using the service.  I put it on my calendar to cancel before the next renewal date.  At the appointed time, I was instructed to fax a letter of cancellation, which I did.  The charges continued for several more months.  When I called to ask why the account didn't cancel, I was told they never received the fax.  I explained the situation but they said I'd have to pay a hefty cancellation fee if I now cancelled.  I waited another year or so and finally cancelled and paid their fee.  I threatened to not pay, but since I signed a personal guaranty, they would hit my credit score.  She even quoted my current credit score.  She saw there was no use of the product for a number of years, but only quoted the terms of the contract.  

I can't say this was a scam exactly.  But I can say that the company is heartless, ruthless, and offers no customer service.  If you sign one of their contracts, be sure to put the cancellation date on your calendar and if you fax a cancellation letter in, call to verify it was recieved. 

This report was posted on Ripoff Report on 07/21/2016 02:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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