Complaint Review: Fit Factory - Internet
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- Author Not Confirmed
- Fit Factory http://www.fitfactory.com/ Internet United States of America
- Phone:
- Web:
- Category: Supplemental Health Programs
Fit Factory BromaCleanse Unauthorized 29.95 charge on credit card due to "trial period being over" Internet
*UPDATE Employee: Resolution offer
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I saw an unauthorized charge for $29.95 on my credit card by MYTRAINER8004855175. Calling the number led me to a company who called themselves "Fit Factory", although other reports have mentioned other companies. They claimed that by not doing anything, I signed up for a trial period of a service, and now that the trial period is over, they're charging me $29.95.
This report was posted on Ripoff Report on 10/06/2009 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fit-factory/internet/fit-factory-bromacleanse-unauthorized-2995-charge-on-credit-card-due-to-trial-period-bei-505152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Resolution offer
AUTHOR: Customer Service Administrator - (USA)
SUBMITTED: Monday, October 12, 2009
John,
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or health related product online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer Support
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