Report: #1088953

Complaint Review: Footsmart - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, October 02, 2013
Updated: Wed, October 02, 2013
Reported By: Phyllis — San Francisco California

Author Not Confirmed

Why?

Footsmart Internet USA

Phone: 1-800-870-7149
Web: FootSmart.com
Category: Miscellaneous Companies

Footsmart Shabby customer service Internet

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FootSmart sent me the wrong size shoes. Called customer service. Wanted to charge me return mail for their mistake. Requsted supervisor.

Didn't get supverisor, but data center person offered free return mail sticker.

Exchange shoes arrived. Got charged again.

Never got refund for wrong-size shoes again.

In other words, paid for 2 pairs of shoes. Spent 25 minutes on phone (inclueds 15 minutes on hold).

I give up. Lesson learned. Won't use them again.

This report was posted on Ripoff Report on 10/02/2013 12:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/footsmart/internet/footsmart-shabby-customer-service-internet-1088953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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