Report: #950053

Complaint Review: Fort Sill National Bank - Internet

  • Submitted:
  • Updated:
  • Reported By: Military Family — APO Other United States of America
  • Fort Sill National Bank
    Lawton, Oklahoma
    Internet
    United States of America

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I check our Online Account with Fort Sill National Bank almost everyday and/or before using the Debit Cards or making any online payment.  As close look, this morning checked the account as usual to pay our bills and noticed that we only had $197.00  (payday was yesterday???!!!) in our balance and we had zero overdraft amounts for several weeks/months.   Closed the window and 30 min later opened the online account again and bad surprise our paycheck was cut and we were charged with $430+ dollars in overdraft fees!!!

and the balance went red for more than 10 DAYS!!! how can that be possible if we check the online account as daily basis to prevent this?   We are a Military Family living Overseas and now we are just waiting until late on the day to find out what happened (customer service only works from Mo-Fri and opens at 8am Central time).  Now we are in hold, bills must be pay, we must buy food and we are punished because the bank sudenly updated almost 2 weeks on online banking.  We will be forced to switch to another more accurate bank, but FSNB can be happy to know that got 430 dollars for a Military Family Overseas.

This report was posted on Ripoff Report on 10/03/2012 12:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fort-sill-national-bank/internet/fort-sill-national-bank-fsnb-online-banking-overdraft-internet-950053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

good idea

AUTHOR: Military Family - (United States of America)

I will definitely request the "declined the card if overdraft" part, is really good idea to keep expending just what we real have. We are trying to avoid any type of credit and/or paying overdraft fees.  Simple life without complications.  If you know that you don't have extra money to borrow then you will stuck with what you really have.  Thank you again.
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#2 Author of original report

Problem SOLVED

AUTHOR: Military Family - (United States of America)

All was a missunderstanding and with have a final and current CORRECT balance during the day; called to Customer Service and they apologized for the inconvenience (we were never overdrafted at all).  Good we micromanaged all our accounts and we can notice all the slighlest mistakes.  During middle of the night they perform Online maintenence and the balances aren't current at the time (that is morning time for us).  Downsize, we really need a current balance and we are looking forward to move to another bank, plus the limited hours of their customer service works is definitely a problem for us.  Good luck with this Bank.

PD, checking all your bank accounts at the earliest time is pretty good to keep a close control of your finances.  You don't feel tempted to spend more if you know what actually you have in your account (s).
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#3 Consumer Comment

Written Register

AUTHOR: Robert - (U.S.A.)

The title says it all...what does your written register say? Let me guess you don't keep one.  Well that is not only your first mistake, but your biggest mistake. 

You will not find a single bank(even your new bank) that will guarantee that their On-Line banking is going to reflect your exact balance at any given time.  In fact if you talk to them directly and ask them they will tell you that you need to be using a written register to keep track of your account.  On-Line banking was NEVER meant to replace this.  It is used only as a confirmation to your written register as well as a good way to check for fraudulent usage.

Are you still asking what a Written Register is?  Well it is fairly simple.  It is basically a log where you write down every single transaction you make and deduct it from your balance.  When your deposit gets posted you add that to your balance.  Then as long as you never spend more than your register shows you can't overdraft.  The reason behind this is simple.  Only you know what you have written. 

If you write a check it may be several days before it gets posted to your account.  During this time your on-line banking will show you have more than you actually do  because of the check you wrote.  Now, you say you only use your debit card and those show up immediately all of the time...WRONG.  Yes some may show up immediately, but depending on how the company processes the debit, it may be 2-3 days before it shows up on-line.  This is especially true if you use your debit card on a weekend or holiday.

One other point, be sure that you do not opt-in to the Debit Card Overdraft protection,  this is where if you attempt to use your debit card and you don't have enough available they would still approve it and charge you an overdraft fee.  If you don't opt-in, the debit would be declined and you avoid the fee(of course you may suffer a little bit of embarrassment at the point of sale).  But again..this is based on what the bank shows you have available.  If you have outstanding checks or debits that have not been submitted you may still get hit with the fees even if you did opt-out.

There are several places to get a register for free.  You can search for "Free Check Registers" on-line and find several.  You can even go into a branch of your bank, I would bet that they would be more than happy to give you one.

Who knows if you will actually take this to heart or not, but if you don't I can just about guarantee you that you will have the same issues with your next bank..and the one after that..and the one after that.
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