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Ripoff Report | Freedom Boat Club Review - Destin, Florida
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Report: #1141380

Complaint Review: Freedom Boat Club - Destin Florida

  • Submitted:
  • Updated:
  • Reported By: Lynn — Destin Florida
  • Author Not Confirmed What's this?
  • Why?
  • Freedom Boat Club Destin, Florida USA

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Freedom Boat Club just cancelled our membership, we have no rights, and have lost all our money.  Nautical Options bought the member's rights but wants to charge MORE money, give more rules, and doesn't stand behind the original contract. 

We were never informed that Freedom Boat Club was bought out by Nautical Options, we found out from another disgruntled member who lost all their money too.  The boats are old, mildewed, run down, and we have been lied to.  The membership with Nautical Options says 360 days a year but when we called, every Monday is closed for maintenance!  Lie, lie, and more lies.

We took out an old pontoon boat recently and the deckhand just untied the boat and let us go.  There was NO check list, didn't show us where the life jackets were, and my grandchild needed a children's jacket and it wasn't available to her.

I would NOT recommend FREEDOM BOAT CLUB to anyone!  It is truly the biggest RIPOFF I've ever encountered.  If you join, you could lose everything, they have no morals or ethics whatsoever!

 

 

 

 

This report was posted on Ripoff Report on 04/24/2014 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedom-boat-club/destin-florida-32541/freedom-boat-club-warning-do-not-join-this-club-we-did-and-we-lost-4000-and-our-mem-1141380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
1Consumer
0Employee/Owner

#4 Author of original report

I am satisfied

AUTHOR: Lynn - ()

POSTED: Friday, June 13, 2014

 

“I am the person who posted the previous derogatory comments about this company.  I have requested this site to remove the postings, but they have refused to do so.  As such, I am posting this to set the record straight.  The statements in my previous post were false.  I posted them out of misdirected anger, and sincerely apologize for any damage to their reputation caused by my posting.  Please disregard my previous post in its entirety.  This company operates with the utmost in honesty and integrity.”

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#3 Author of original report

I am satisfied

AUTHOR: Lynn - ()

POSTED: Wednesday, June 11, 2014

“I am the person who posted the previous derogatory comments about this company.  I have requested this site to remove the postings, but they have refused to do so.  As such, I am posting this to set the record straight.  The statements in my previous post were false.  I posted them out of misdirected anger, and sincerely apologize for any damage to their reputation caused by my posting.  Please disregard my previous post in its entirety.  This company operates with the utmost in honesty and integrity.”

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#2 Author of original report

I am satisfied

AUTHOR: Lynn - ()

POSTED: Wednesday, May 07, 2014

“I am the person who posted the previous derogatory comments about this company.  I have requested this site to remove the postings, but they have refused to do so.  As such, I am posting this to set the record straight.  The statements in my previous post were false.  I posted them out of misdirected anger, and sincerely apologize for any damage to their reputation caused by my posting.  Please disregard my previous post in its entirety.  This company operates with the utmost in honesty and integrity.”

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#1 UPDATE Employee

Totally False information from someone who is not a Member of any Freedom Boat Club 

*Comment from Ripoff Report Does Not Remove Reports for Money. Never have. Never will. Setting the Record Straight!"

 

AUTHOR: DanKettelson - ()

POSTED: Tuesday, April 29, 2014

 

EDITOR’S Comment to statements made about Ripoff Report:  Ripoff Report strongly believes in the First Amendment, even when it is about us.  We understand that people who have complaints written about them are upset and want to place blame somewhere, especially if they feel the content of the Reports are false.  We also understand that individuals want to blame our website rather than where it belongs – on the person who wrote the Reports in the first place.  Using the same method that we provide FREE OF CHARGE to all of our users, we would like to “set the record straight” as to the comments posted about our website through this Rebuttal.  Every user of our website has the opportunity to tell their side of the story, for free, just as we will do here.  We certainly encourage users to “set the record straight” and tell their side of the story by using the free methods available to them before they consider other Ripoff Report programs (such as our VIP Arbitration Program or the Corporate Advocacy Program) or alterative avenues (such as filing a lawsuit against the Author of the report) that cost money.

 

 The Author of this report is incorrect in saying that Ripoff Report will remove a Report for $2,000, or for any amount of money for that matter.  Ripoff Report has always had a uniform policy of NOT REMOVING Reports.  Ripoff Report is a permanent Record.

Our policy can be viewed on our website by clicking HERE.   $2,000 is the cost of Ripoff Report's VIP Arbitration Program - a program that (((REDACTS))) only challenged statements of facts in a Report that are found to be to be false after presentation of evidence to an independent arbitrator.  Even in that instance, the Report is not removed. Only challenged statements of fact that are found to be false by the arbitrator will be (((REDACTED))).  Again, to be clear, Ripoff Report will not remove Reports for money and any information to the contrary is simply not accurate.  To understand the full context of our Arbitration Program, we invite you to review all of the applicable information, including the Program Rules, by visiting our arbitration webpage at http://www.ripoffreport.com/Arbitration.aspx.

 

 

 

We thank you for taking the time to read this Rebuttal and allowing us to “set the record straight.”

 

 

 

Ripoff Report Staff

 


Now to the REBUTTAL that was posted.
=============================

 

Wow is all I can say.  It seems that anyone can go onto this website and state anything they want about a business.  Then Rip Off Report asks the innocent business to send $2000 to Rip Off Report to arbitrate the complaint to have it removed.   So I guess that I will respond to this letter instead.

We do not have anyone named Lynn this is or was a member of Freedom Boat Club in Destin or Ft. Walton.  We are actively pursuing though legal means who "Lynn" is. We know that everything on the post is false.  We hope that it is not a smaller local boat club trying to damage our flawless reputation as a final act of desperation before closing their doors.

Freedom Boat Club is by far the world’s largest boating club with 75 locations 750 boats and 7000 members. Nautical Options, the franchise owner of the Northern Gulf Clubs, was awarded the highest member satisfaction rating for 2013. We have never had anything negative posted about us since we opened in early 2010. We are human and do make mistakes but address them promptly and 99.9% of the time to our members satisfaction.

So I guess I will address these comments from this "mystery member".

Lynn says we cancelled her membership. We would never cancel the membership of a member that is paying dues and in good standing. What sense would there be in cancelling a member that pays dues every month to boat. We try every day to grow our clubs and add dues paying members. Why would we cancel anyone? It simply does not make sense. If she shopped paying dues after ample warnings and chances to get caught up we would suspend her boat use until she was current. We do not have anyone in that status at this time. She says she has an original "contract". We do not have any kind of contract that is signed by anyone to be a member of the club. Simply join the club and pay monthly dues and use boats. If you chose to resign you can do so with 15 days notice. 

Lynn says our boats are old and mildewed and that she can't boat 360 days a year. The average age of our boats in our fleet is 2 years old. The only pontoon that we have in Ft. Walton is a 2012 Bennington. Destin does not have a pontoon. Although not brand new I can't imagine how this would be considered old to anyone. We put $500,000 of brand new 2014 boats in the Northern Gulf Coast Clubs in the last 45 days. We add brand new boats like this every spring. We have full time and part time dock masters at each location that wash and detail boats and have them ready for our members at a moment’s notice. These boats are available to be used every single day of the year. We have no holidays. Proper checkout paperwork is always part of using a boat. Safety equipment, flares, fire extinguishers, life vests, whistles, throw cushions, anchors and lights are required by law and are on EVERY Freedom Boat Club boat every time.

Lynn says that we do not have morals or ethics. This is truly slanderous. Nothing and I mean NOTHING could be further from the truth. Every day we bend over backwards to take care of our members and if we error it is always on the side of the members.

Doing business with Freedom Boat Club is one of the most rewarding decisions that you will ever make.  WWW.FreedomBoatClub.COM

 

 

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