Frigidaire Frigidaire ignores safety issue! Knobs on oven burn hands! Injuries! Augusta Georgia

Frigidaire ignores safety issue!

We have a Gallery Series Frigidaire Stove/Oven.  It is less than 3 years old.  Whenever we use the stove/oven, we sustain serious injuries to our fingers due to the fact that the knobs become so hot!  This should not be happening.  It is not safe.  We have informed Frigidaire of this safety issue and of the injuries that have occurred, but they said there is nothing they can do.  They have also thanked us for the review of the product and assured us that they will pass it on to the development office to use on its future designs. 

After doing some research, we have found out that there are many people having this specific issue.  They are unable to touch the knobs on their stove when it is being used due to the intense heat.  There is no doubt that this is a serious safety issue.  Frigidaire chooses to ignore this issue and does not care about the consumers that are being affected by this horrible flaw.  Frigidaire needs to fix this safety flaw!