Complaint Review: Frigidaire - Augusta Georgia
- Frigidaire PO Box 212669 Augusta, Georgia USA
- Phone:
- Web:
- Category: Appliances
Frigidaire poor quality, no customer service, rude, incompetent Augusta Georgia
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December of 2010 we purchased four Frigidaire stainless steel appliances for our kitchen after extensive research. Of the four appliances the only one that we have not had issues with is the microwave. The first time I ran the dishwasher it leaked all over our hardwood floor and damaged it. The stove is made so that liquids run between the glass on the door and the whole door has to be taken apart to clean it. The first time this happened I had to pay a handyman to do it. The shelves in the freezer fell out and any food near the wall next to the freezer in the refrigerator froze and the food stored in the drawers of the refrigerator freezes.It took over two weeks to get a repair person out to look at the dishwasher and refrigerator. He was very rude and incompetent. He replaced the ?cheap? seal in the dishwasher and he stuck washers at the sides of the shelves in the refrigerator to keep them from falling out. As far as the issue with food freezing in the refrigerator he said that I needed to open and close the door more. He then laughed and said that I got a refrigerator built on a Friday (meaning people did poor work because they were in and hurry to go home). He said that I?d have to live with it!Well, five years later on May 12 the refrigerator stopped working. I was told that it would take at least two weeks to get someone (the same guy that was here previously) to look at it and probably two more weeks to get a part in. I said that that was unacceptable. They said that they would try to find someone else to come out.?5-14 I called again ?5-15 I called again and was told someone would be out 5-20. I called the appliance repair shop that was scheduled to come out and was able to get them to come out on 5-16.?5-16 part was ordered?5-18 part came in but I had to wait until 5-27 to have the part installed?5-23 was a holiday weekend, I had a party planned and a birthday party planned. Both had to be cancelled due to no refrigerator. Guests were informed as to why.?5-27 more parts were ordered. I set up an appointment at that time so that I would not have to wait two more weeks for someone to come out. The appointment was for 6-8.?6-4 & 5 we had a death in the family and we were unable to offer to have people stay with us due to not having a refrigerator.?6-8 appointment that was made previously was cancelled because the part did not come in. Appointment was made for 6-10 and I was promised that I?d be the very first because I had another appointment in the afternoon.?6-10 repair person never showed up. I called customer service and they were no help. I had to reschedule the appointment for 6-18. Even though I spoke to customer service about the issue I was left two very rude phone messages about not being home in the afternoon of that day.?6-18 the part was finally installed and the refrigerator now runs but still freezes food.We lost a tremendous amount of food and after two week without a refrigerator we had to purchase a small refrigerator to keep a few things cold. Not to mention the unbelievable frustration.On one of phone calls I suggested that they go home and unplug their refrigerator with no warning and leave it unplugged to over five weeks. Then you might know how it felt going through all this.I guess that quality products and customer service are a thing of the past.
This report was posted on Ripoff Report on 03/27/2016 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frigidaire/augusta-georgia-30917/frigidaire-poor-quality-no-customer-service-rude-incompetent-augusta-georgia-1296170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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