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Report: #1199352

Complaint Review: FromYouFlowers.com - Internet

  • Submitted:
  • Updated:
  • Reported By: jse — Virginia
  • Author Not Confirmed What's this?
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  • FromYouFlowers.com Internet USA

FromYouFlowers.com Fraudulent Ripoff Company claims they deliver but Do Not! Internet

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I ordered a Thanksgiving floral arrangement to be delivered in Michigan in Nov 2013.  I received a confirmation emails stating my order had been delivered.  Thinking it strange I had not heard from the recipients after Thanksgiving - I called and learned the delivery was NEVER received.  When I called FYF.com, they "inquired" with the florist and told me the florist was unable toto make the delivery.  I asked WHEN was I going to be notified of this... especially after they had already sent me a confirmation of delivery?!?  The representative apologized and offered to get the order out right away - I reminded them it was a Thanksgiving Day Centerpiece and now after the fact - no thank you!  I asked for and received a full refund (Glad I used PayPal)!

This week I regrettably decided to use them again to send a Peace Lily in memory of my neighbor who just passed away.  The emails (they kept sending me) promised same day delivery (for an extra fee).  I placed the order and requested same day service. I once again received an email confirmation of the same-day delivery of my order.   Imagine my horror to learn the next day that the family DID NOT receive anything!  I called FYF.com again and received almost verbatim the same excuse (let me contact the florist - they were unable to make the delivery that day - they promise to get it out ...)  I was told I would get a refund of the "same day extra charge"... but after reading the other ripoff reports regarding this company - I am sure my recipients did not get the deluxe plant I ordered.  I refuse to inquire with the grieving family to see if they received what I paid for (although I doubt they did).  Rest assured I will NEVER use this company again!

 

This report was posted on Ripoff Report on 01/04/2015 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fromyouflowerscom/internet/fromyouflowerscom-fraudulent-ripoff-company-claims-they-deliver-but-do-not-internet-1199352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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