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Report: #1232460

Complaint Review: Fyves.com - Internet

  • Submitted:
  • Updated:
  • Reported By: knickel — West Valley City Utah USA
  • Author Not Confirmed What's this?
  • Why?
  • Fyves.com Internet USA

Fyves.com Fyves.com is a SCAM! Anyone else waited MONTHS for an order you already paid for? Fyves Advertising Media, based in Europe Internet

*UPDATE Employee: US orders canceled

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March 21st, 2015 I ordered a pair of High Top Red converse sneakers with the REAL soccer logo (she's a huge soccer player)for my 14 year old daughter.  These shoes were a reward for an amazing report card.  It was crowd funding. If goal was met, they produced the item. Goal was met.

My PayPal account was deducted the $49.82 plus $8.50 shipping.  My daughter is devastated that we haven't received these. I got a confirmation email with an order # but no tracking#. Cannot call the company,  as they are in Europe. Emailing them and no one gets back to you. Online chat function on their site is worthless. They say they will give you a free shirt if they don't reach you in 24 hours. That also is a falsehood. My order # is R1180463507.

Please help!

This report was posted on Ripoff Report on 05/30/2015 09:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fyvescom/internet/fyvescom-fyvescom-is-a-scam-anyone-else-waited-months-for-an-order-you-already-paid-fo-1232460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

US orders canceled

AUTHOR: Fyves Media - (Romania)

POSTED: Sunday, June 21, 2015

Hi there,

Please be aware that our national postal service in Europe has restricted shipments to the USA recently. 

Our national postal service was recently privatized, and unfortunately that meant that many orders that were ready to be shipped couldn't as the service decided to raise the prices for shipping to the US drastically.

We understand the implications this has had to our US customers, as can be seen by various of these reports as well as the disputes we have received thusfar. 

To receive your money back, kindly file a dispute with paypal or your credit card company. We sincerely apologize for the inconvenience to you as we take great pride in elaborating the products we offer on our website. We would have liked to see you enjoy your apparel rather than what happened instead.

Have a terrific day.

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