Fyves Fyves.com Takes money, does not deliver!!! Scam!! Internet

I ordered sneakers on May 16, 2015 for a birthday gift (Confirmation#r7034874750). The website stated my card would NOT be charged until they received enough orders to have them printed. FALSE. My card was charged right away but it's almost 2 months later and I've gotten nothing but a runaround. Itried to call the number on the website but of course it doesn't work. I sent a message through their website asking for the status and received emails back from Roxana Ananie (roxana.ananie@fyves.mail.intercom.io). First she told me the order had been canceled. I asked for my money back. Then she told me he order was printed and would be shipped. I asked for a tracking number. She couldn't give me one. again, I asked for my money back. She blamed the postal service and said the package needed to be reroute do because the post office couldn't handle their shipments. I told her I didn't even want the sneakers as I fell I'm being scammed. I asked for my money back several times and to date they have strung me along. I am extremely frustrated!!