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Report: #434664

Complaint Review: GE Appliances - Norfolk Virginia

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  • Reported By: Houston Texas
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  • GE Appliances geappliances.com Norfolk, Virginia U.S.A.

GE Appliances Known Defect, Cover Up, Unresponsive, Fleetwide Problem Norfolk Virginia

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We have an almost 2 yr. old GE side-by-side refrigerator. Our water line is frozen in our door. We've thawed it out once, but it froze back up a day later.

This is a known problem with GE Refrigerators-- a fleetwide problem. Such a big problem, GE created a Water Dispenser Heater product to correct this issue. A problem that really should have been recalled or fixed altogether going back as far as I can tell to 2004.

All three people at GE I spoke with said they had never heard of the problem. I find that amazing. You can research this issue and it's all over the Internet-- even my neighbor has had this issue with their brand new GE Refrigerator.

I think GE is covering this issue up. When I mentioned this issue being widespread, I was told-- can you show me this issue on our website. Interesting that you can't find this issue or complaints on their website-- cover up? I was told that GE can't be held responsible for postings on the Internet or my neighbor.

I truly hope someone cares and looks into this issue and holds GE responsible. They should have made a recall on this design defect a long time ago.

Teresa
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 03/16/2009 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ge-appliances/norfolk-virginia-23513/ge-appliances-known-defect-cover-up-unresponsive-fleetwide-problem-norfolk-virginia-434664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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