GE Money Bank Green Dot Corporation Sold me the card, I'm unable to use the balance, unable to reach them Internet

I called them up and got to a representative, judging by the accent she is again is in India call center. After talking for about a minute and explaining the situation, she hang up on me. Well, some may ask was it something with the phone line may be on my end? But, I was forwarded to their service evaluation line. Guess there was no problem with the phone line. So, I decided to provide my feedback.
 
First couple of questions were if I am dissatisfied. Of course! Then the question "were you dissatisfied because (a) the representative spoke too fast or (b) because he had an accent"? That are all the choices. Really, when somebody hangs up on me which option should I pick?
 
I call them up again, and again it seems to the same call center. That time they say that they sent the refund a few weeks back. Well, if they sent it I should have received, but I didn't. So, I am asking to resend it. They agree and say it will arrive in 7-10 business days. But again the time has passed and no refund! I live within the driving distance from them and I don't think they can blaim it on the mail delivery.
 
Oh, now they are shifting towards the game, "we sent you, but you did not receive it, but we sent you, but you did not receive it".
 
It seems that this company is holding to MY MONEY whichever way they can. 

We apologize for your experience.  We have done our best to communicate our requirements for registering a Green Dot Prepaid card on our website and packaging. Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. If you do not want to provide this information we will in some cases allow you to use the temporary card. We still need to verify that the information provided is acceptable for activating the temporary card. When a refund is requested, it will automatically be sent to the address on file (the address you provided to us). We understand this card is not for you and we want to get you your funds back. Please contact customer support using the number on the back of your card. If you are not able to get through because your information does not match the account or you do not know the information you provided, send an email to custcareref@greendotcorp.com. Make sure to include information so we can reach you and an explanation of the issue.