Complaint Review: Geek Squad / Best Buy - Anjou Quebec
- Geek Squad / Best Buy 7200 boulevard des Roseraies Anjou, Quebec Canada
- Phone: 1-(514)787-2005
- Web: www.bestbuy.ca
- Category: Computer Service & Repair
Geek Squad / Best Buy Geek Squad more like useless squad Anjou Quebec
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
My laptop is 1 year old and had an issue with the keyboard. I brought it to best buy/geek squad and they told me it needed a
new keyboard. I had to pay in advance for some reason $173.00, and was told it takes about 2 weeks. Almost 1 month
without my computer I called to see what was happening and no one knew, it took several calls and finally a visit to the store
for them to tell me they don't fix computers there, they ship them out to another company to fix and theuy need to get in
touch with them to see what is the hold up is. So more waiting and again I needed to call them when finally an agent tells me
the wrong keyboard was sent and they have to resend the right one and it will take more time so basically they never fixed
and no one was considerate enought to call me. I informed them I am leaving the country and need it asap so they
called me 2 days later saying it was ready and I would be refunded, which was fine. When I got to the store I had a suspicion
I should check to laptop before I go just by the condition it was returned to me with a crack and the keyboard was sticking
out. I tried to turn it on and it took 15 mins then I turned it on and off it took 35 mins to start. The technicians all said they
didn't touch it and the store manager was no help always answering me vaguely and not willing to help or take responsibility.
I was in the store for 2 hours with 1 tech who just said hes not responsible 1 tech who was a smart a** and a store manager
named Angie who would run away and not take accountability for the situation. Now I am stuck with a computer that barely
works, and getting quotes starting at $275.00 and more to fix it.
This report was posted on Ripoff Report on 10/16/2014 08:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/geek-squad-best-buy/anjou-quebec-h1m2t5/geek-squad-best-buy-geek-squad-more-like-useless-squad-anjou-quebec-1183360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.