Geek Squad Best Buy Geek Squad Internet

 To whom this may concern,

I am a truck driver who is rarely home. I scheduled an appt for the Geek Squad on Sat Nov. 12, 2011 for your company to come and set up my home entertainment.  Your service tech called me at 12noon on 11-12-11 stating he was on his way.  He never showed up nor called. I called your company back  at 5pm and was transferred 7 different times taking over an hour on the phone. Your company called the tech and got voicemail, your company called your tech supervisor and got voicemail. This was a pre-paid service of $149.99 which I still have not received credit to my bank account.  I was treated horribly by your customer service reps.  I took the entire day off and waited for your service that I paid for and did not have any services rendered.  I am very disappointed in your company and the customer service.