Report: #389177

Complaint Review: General Electric - New York New York

  • Submitted:
  • Updated:
  • Reported By: Howell New Jersey
  • General Electric 30 Rockefellar Plaza New York, New York U.S.A.

General Electric poorly designed GE washing machine rips my clothes. GE's insurance co. wants a technician to look at the problem so they have a written report. Fine, but GE won't send someone free of charge... they want me to pay $99.00 and don't plan to reimburse me! Are you kidding?!!! Howell New Jersey

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a GE washing machine. Within several months I pulled a few articles of clothing out of the washing machine that were either ripped or so stretched out that they were ruined. The machine was also pulling all the drawstrings out of clothing that had a drawstring, even if I tied them before washing. I finally realized after five shirts were ruined that spaghetti strap sleeves on shirts and strings were getting caught in a notch that each agitator contains. The strings slide up under the agitator and catch in the notch which in turn get stretched and/or rip during the spin cycle. This is a design flaw in this washing machine.

When I contacted GE about this washing machine they gave me the phone number for their insurance company. They also said that I would have to have a technician come out to write a report about the problem with the washing machine. When I asked if they would cover the $99.00 cost of the technician being that their machine was defective and ruining my clothes, they told me they would not and that it was my responsibility to pay this fee!

I next contacted the insurance company. They told me an adjuster would contact me within a few days, but in the mean time, I was to make an appointment with GE to have a technician come out to check the machine. Again, when I asked if the insurance company would reimburse me for this charge they told me they would not and that I needed to speak with GE about this. I explained that GE also claimed that they would not cover the cost for the technician. The insurance company said that it was not their responsibility and that they absolutely had to have a report from a technician in order to reimburse me for the damaged clothing.

My ruined clothing, which I kept so that I can show them, is worth about $100.00 so for me to put the money out to pay the technician makes no sense! This is so unfair that their machine ruins my clothes and will continue to do so and I have no recourse unless I want to put out the $100.00. I don't even know if I paid the technician's fee and got the report, that the insurance company would reimburse me anyway.

I am at my end with this company. I will never purchase anything made by GE again and would advise anyone who is considering a GE appliance to purchase from a better company who doesn't try to rip off it's consumer!

Howell, New Jersey

This report was posted on Ripoff Report on 11/08/2008 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/general-electric/new-york-new-york/general-electric-poorly-designed-ge-washing-machine-rips-my-clothes-ges-insurance-co-wa-389177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now