Complaint Review: GEXA Energy - San Antonio Texas
- GEXA Energy P.O. Box 659410 San Antonio, Texas U.S.A.
- Phone: 713-961-9399
- Web:
- Category: Utility Companies
GEXA Energy Ripoff fraudulent billing zero customer service San Antonio Texas
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I have been with Gexa Energy for only a few months and from the very beginning they overcharged. They billed me a late fee for a bill that was paid early. I sent them proof from my bank that the bill was paid early and I filed a complaint with the PUC. They also have overbilled me every month. Each month my bill goes up by 1/4 just for monthly usage, not to mention all of the other fees they charge. I have a complaint filed with the PUC for that as well. Both investigations are pending, but Gexa continues to send me disconnection notices and bills for the amount under investigation. I only owe them an outstanding balance on the amount under investigation. When I call them, I am only allowed to speak with the first person I talk to. They are always incredibly rude and there is never a supervisor on duty. I have left messages for a supervisor to return my calls and they never respond. I just found out that they were fourth in complaints to the PUC and were found at fault 22% of the time. They are #1 for being at fault.
Leah
Carrollton, Texas
U.S.A.
This report was posted on Ripoff Report on 03/20/2007 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gexa-energy/san-antonio-texas-78265/gexa-energy-ripoff-fraudulent-billing-zero-customer-service-san-antonio-texas-239900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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