Gforce Chips, Gforce Performance Chips Lied about ease of removal Irvine, California

When I ordered this "chip" (really just a resistor which tricks the ECU) I asked several questions.  An important question that I asked was whether or not I'd be able to remove it and put it back easily when I took the car in for service.  The answer was yes.  I fully expected a customized fitting for my car  that I could snap on and off when I went to the dealership. 

When I received it, and the instructions included the word "crimp", I knew this was not the case.  I asked for a refund of both the full price, and shipping since they lied about this.  They said to return it, and I'd receive a refund within 15 days.  I did receive the refund, minus a 25% restocking fee and the shipping charge.  When I asked about this they just pointed out their policy.  After I threatened to report them to the BBB and to dispute the charge on my credit card, they told me that they were making a 1 time exception and did refund the restocking fee, but still not the shipping.  That's all I needed was 1 time, because I'm never buying anything from this company again.

This company is shady, as they engage in deceptive business practices.  If a company has to resort to lying to it's potential customers when they ask a direct question, then they shouldn't be in business.