Glencara Irish Jewelry glencara.com Had to threaten to report to VISA to get reply Galway Internet

Over 98% of our customers are happy. 
88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback 

See more reviews here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr

and here: http://www.resellerratings.com/store/Glencara_com

* We have completed over 400,000 online transactions since 2005. 
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times. 
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our 
customers. 
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge. 
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.

The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues. 
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for. 
If a customer is reading this who has not got a response within 1 business day please send an e-mail to vipservice@glencara.com and you should receive a reply in 1 business day or less.

I have just bought a set of wedding rings.  And it says on the site 9-14  days plus 2 days for free shipping.  I was charged very quickly but the company has yet to respond to any calls or emails. I may have to report them to the BBB in the USA and what ever is Irelands has for there businesses. 

We are sorry to hear of the negative experience received by this customer. We try to ensure cases like this are
kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. 

Christmas is our busiest time of year, we keep a stock of all our items so that they can be shipped within 24 hours. But as Christmas was so busy some of our items did run out of stock, as in this instance. The item ordered was out of stock in our Galway office and so it had to be sent from our warehouse in Guernsey, unfortunately fedex cannot operate from Guernsey. We had to send the order by USPS signature confirmation wuith a tracking number. We are so sorry for this error and delay and any inconvenience caused.

Items generally take 3-5 days to the US & Canada. We test delivery times throughout the year and over 95% are received within this time frame.  However at Christmas the postal services are at their busiest also and delays can happen that are outside of our control.

We are contactable by phone and email, but there can be a backlog in our emails at this time of year we do have an auto response letting customers know about that. You can reach us also toll free on the phone 3.00am-11.00am EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail. We respond to all voicemails as long as
sufficient information is left so we can identify a customer.


If you have any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call
us toll free on 1866 567 7451 3.00am-11.00am EST