Glencara Irish Jewelry TRK Holdings Scam Artists , Internet

Over 98% of our customers are happy with our Jewellery and Service. 

See 88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback 

and here: http://www.shopperapproved.com/reviews/glencara.com/page-0.html

and here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr

and here: http://www.resellerratings.com/store/Glencara_com

* We have completed over 400,000 online transactions since 2005. 

* Over 98% are of customers are happy with the quality of our Jewellery and shipping times. 
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our 
customers. 
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge. 
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.

The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues. 
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for. 
If a customer is reading this who has not got a response within 1 business day please send an e-mail to vipservice@glencara.com and you should receive a reply in 1 business day or less.

Invoice # 200005595 for Order # 200006185

i have been trying to contact glencara for over a week now ...
i am getting very worried that my money that i have spent is now gone..
all i want is a reply from glencara to tell me that my order is being processed...
i got an invoice in my email and that is it.
i have been reading all over the internet that people have not been getting they orders.
i am getting married in may and i dont know what to do, i am panicing.

please get in tough asap .

Hello,

Thank you for confirming you have received one of the packages, please also let us know if you receive the duplicates.

I have finally received the item. Thank you

Hello,

We sent this latest package with tracking, I will contact the orders for processing department for this tracking information, as soon as I receive it, I will email it to you. Thank you.

I have STILL not received ANY of the items!!!

Hello,

We sent three packages to you (at our own cost). You will receive at least one of them if not all three,  when you do please return for a refund. Thank you.

I have never dealt with a more deceitful company!!!! I DON'T HAVE THE ITEM BECAUSE YOU NEVER SENT IT!!OMG

Hello Patricia,

Please return the item when received for a refund, and we can refund you, that is no problem.

I no longer want the item! I think I made that clear in several of my complaints and emails to this company! I just want my money back!

Hello Patricia,

We have already refunded you for one order that you said you did not receive. We have sent another order 3 times to you, we have never come across this situation before where 3 packages have not arrived. We certainly do not blame you, but we do blame the postal service. The latest shipment went a few days ago, please allow a few more days for delivery. Thank you.

I have repeatedly asked them for a refund as I had ordered the item from another company and had received it from the other company within a few days!!!! Glencara keeps repeating that they sent the item, had it traced with the Post Office....ALAS, NO DELIVERY!!!! WHAT A SURPRISE!!! I don't think they ever sent the first order....just keep dragging me on. They're latest reply to me was that they never sent an item 3 times without it being received!!!! I think they're BLAMING me for their shoddy business and delivery system!!! WHAT A FARCE! THEY ARE CROOKS!!!!

Hello, that order was resent on the 19th December and again on 17th Jan as you said you did not receive the original. Please allow a few days for delivery of this last order. Thank you.

I have recently received a refund for ONLY 1 order. They said my order was still "on it's way". And NO, I have not yet received the second order. I told them I no longer wanted the item, I have since ordered it, and received it with another, more reputable company. I requested the refund for the 2 orders, but only was refunded for 1 order.

This customers has been refunded for their order. See our full explanation below.

We are sorry to hear of the negative experience received by this customer. We try
to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. To see genuine stories of peoples
experiences with Glencara, see our facebook page: http://www.facebook.com/pages/Glencara-Irish-Collection/284705344282?sk=app_2373072738


* We keep a stock of all our items so that they can be shipped within 24 hours

* Items generally take 3-5 days to the US & Canada. We test delivery times throughout the year and over 95% are received within this time frame.

* You can reach us toll free on the phone 3.00am-11.00am EST (8am-4pm
irish time). Mon-Fri, outside of these hours you can leave a voicemail or
send us an e-mail and we will respond within 24 hours.

* We guarantee delivery of all orders; in this instance we re-sent the order at no extra cost to the customer to ensure delivery, the customer said she did not receive either of the packages, we then refunded the customer in full for her order, even though we had sent two packages to her.

The cause of the problem was USPS. The order was placed 26th november and we shipped on the 27th november. We see a small number of orders that get delayed with USPS. In those cases we may re-ship the order to ensure a quicker delivery.
 
If you have any questions or
concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866
567 7451 3.00am-11.00am EST
or you can leave a voicemail if calling outside that time.