Global Cash Access ATM Machines Scott Betts atm charged but gave no money Las Vegas, Nevada

I posted this report earlier today on another forum site:

My mother was one of the victims of this incident. I have asked her to provide me with a written statement containing the details. This is what I know so far:On Friday, October 16th at 10:25 pm, she made an attempt to withdraw $1,000 from the ATM machine at Sycuan Casino in El CaJon Ca. This attempt failed. She made a second attempt to withdraw $1,000 at 10:26 pm. This attempt also failed. She made a third attempt to withdraw $1,000 at 10:27 pm. This attempt was successful.On Monday, October 19th, she checked her Morgan Stanly account and discovered that $1,000 was missing. She then called Morgan Stanley customer service and was informed that three $!,000 withdraws had been made, then $1,000 was returned back to the account. She was directed to contact Global Cash Access at 800-644-0439. They own the machines that dispense the cash.Global Cash Access informed my mother that there was a two hour worldwide crash of the Visa network. She was given their mailing address as: P.O. Box 97398, Las Vegas Nevada, 89193.She has spent the past four days on the phone with GCA and Morgan Stanley. She is being told that this will take months to resolve.The question remains; what about all the people who are not even aware that they have been a victim of the same "worldwide system crash", or is this just a cover story trying to place the blame on Visa?

My mother was one of the victims of this incident. I have asked her to provide me with a written statement containing the details. This is what I know so far:

On Friday, October 16th at 10:25 pm, she made an attempt to withdraw $1,000 from the ATM machine at Sycuan Casino in El CaJon Ca. This attempt failed. She made a second attempt to withdraw $1,000 at 10:26 pm. This attempt also failed. She made a third attempt to withdraw $1,000 at 10:27 pm. This attempt was successful.

On Monday, October 19th, she checked her Morgan Stanly account and discovered that $1,000 was missing. She then called Morgan Stanley customer service and was informed that three $!,000 withdraws had been made, then $1,000 was returned back to the account. She was directed to contact Global Cash Access at 800-644-0439. They own the machines that dispense the cash.

Global Cash Access informed my mother that there was a two hour worldwide crash of the Visa network. She was given their mailing address as: P.O. Box 97398, Las Vegas Nevada, 89193.

She has spent the past four days on the phone with GCA and Morgan Stanley. She is being told that this will take months to resolve.

The question remains; what about all the people who are not even aware that they have been a victim of the same "worldwide system crash", or is this just a cover story trying to place the blame on Visa?

My mother was one of the victims of this incident. I have asked her to provide me with a written statement containing the details. This is what I know so far:

On Friday, October 16th at 10:25 pm, she made an attempt to withdraw $1,000 from the ATM machine at Sycuan Casino in El CaJon Ca. This attempt failed. She made a second attempt to withdraw $1,000 at 10:26 pm. This attempt also failed. She made a third attempt to withdraw $1,000 at 10:27 pm. This attempt was successful.

On Monday, October 19th, she checked her Morgan Stanly account and discovered that $1,000 was missing. She then called Morgan Stanley customer service and was informed that three $!,000 withdraws had been made, then $1,000 was returned back to the account. She was directed to contact Global Cash Access at 800-644-0439. They own the machines that dispense the cash.

Global Cash Access informed my mother that there was a two hour worldwide crash of the Visa network. She was given their mailing address as: P.O. Box 97398, Las Vegas Nevada, 89193.

She has spent the past four days on the phone with GCA and Morgan Stanley. She is being told that this will take months to resolve.

The question remains; what about all the people who are not even aware that they have been a victim of the same "worldwide system crash", or is this just a cover story trying to place the blame on Visa?

I intend to look into this further to determine if we were lied to and if Visa was falsely accused.

The mohegan Sun Casino and Global cash access company, Have been working diligently to resolve the problem, I experienced on Oct 16th, 2009.
After reading the previous reports from/about this company, I became nervous as to what was going on with my accounts. I jumped on the band wagon as a way of warning others of a potential problem with these companies, however, there was/ is no need . I contacted Mohegan sun and they have been working tirelessly with me along with Global cash access to help fix this problem. I have never experienced a more dedicated team , working to unravel a serious technological mistake.Thank you to Mohegan sun and Global cash Access for your help in sorting this all out. I think the lesson here is to wait for all the information before getting to upset.
Sincerely, Denise jean