Good Feet FRAUD! Fort Collins Colorado

I went to this office after experiencing foot pain - they convinced me that they make "custom" insoles that would alleviate the situation. They had me stand on a device that took an imprint of my feet with little boxes - it all seemed convincing. I waited some 10 minutes (despite the fact there were no other customers) - apparently this was a scam so I would think they were really being custom made - I later learned that their back office is full of boxes of packaged products (there is no "custom"). Within 2 days, the situation with my feet got worse after using their product - I tried to get a refund, but they claimed I hadn't given it a chance.

I returned again shortly thereafter-this time I was given a different type of insole. (I later learned this was less expensive than what I had originaly bought - but provided no monetary adjustment). I went to a foreign country shortly thereafter - where I wound up in the hospital - I was unable to walk for 3 days. The insole they provided made my situation worse! Upon return to the US, after returning their product, I asked for a refund of the ridiculous $427 I was charged - they refused. Instead they offered a merchandise credit for other products which I refused (they sell shoes) - they offered the credit, only after being pressed.

I explained I didn't need another pair of shoes - especially at $119! They kept what I paid $427 for and I walked out with nothing to show for it. They refuse to accomodate in any other way. As it turns out, the situation with my feet was completely misdiagnosed by the Good Feet individual - who turned out to be the Manager.  I didn't need an insole - it was a heel support I needed, which I found at Walmart for less than $5 and have been using successfully ever since.  Using a device that further raised my arch (which is what they sold me) only further exacerbated my problem, which wound me up in the hiospital. The $5 heel support from Walmart has now successfully been used for well over a year.

However, Good Feet refuses to take any action to acciomodate me - and refuses to return calls. I would say their busienss practice is a fraud and would warn anyone contemplating a purchase not to go there. Also - beware -  their receipt has in print at the bottom - "in store credit - no cash refunds - 12% service fee on all returns/in store". It seems they have a hunch you will be coming back - just check out how many complaint they have! This place needs to be shut down permanently - they portray themselves as experts and sell a bogus product with extreme markup and lousy customer service with untrained staff that portray themselves as foot experts. I am pursuing a formal complaint with the AG office and seeking damages under fraud statutes.