Green Dot Corp Green Dot holding my tax return, and no answers! Nationwide

I have used green dot in the past with no problems,  i load my card, pay my bills i have, and pay the $5-$6 per month fee plus $5 each time i load the card. Well this year I specifically bought the card to get my taxes directly deposited on the card as they were advertising getting it faster. I was informed from the IRS that my money was to be deposited in my account on Feb 6th. I wake up on the 6th, call the card, and it says my money has been deposited. At this point im very happy but a few hours later i got an email stating that there is unusual activitiy on my account and i need to send them a picture of my drivers license to fix it and it could take 2 business days just to hear an update. I called the company and waowaited on hold for 40 minutes and was routed to a gorl in a call center in the Philippines with no answers. As i start looking up more about this on the web, I find out this is happening to nearly everyone with a big return. No idea whats happening with my money but I never would have had my money deposited with these people if I knew this and this is not faster as they advertise,  this is taking much longer! False Advertising!! And has anyone had the money released back to them yet???