Complaint Review: Harbor Freight Tools - Worcester Massachusetts
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- Author Not Confirmed
- Harbor Freight Tools Rt 12 Worcester, Massachusetts United States of America
- Phone: 1800-423-2567
- Web: www.harborfreight.com
- Category: Hardware & Tools
Harbor Freight Tools Purchased a Chicago 16HP Portable Generator on Sept 22,2010 Used it total of 15 hrs. Went to use it during hurricane 8/28/11 and it started, but would not gnerate electric power. Took it back to Harbo Worcester, Massachusetts
*Author of original report: Thank You to Harbor Freight
*UPDATE Employee: Harbor Freight Tools
*Consumer Comment: Check Your Users Manual
Show customers why they should trust your business over your competitors...
I purchased a Chicago 16 hp portable generator on 9-22-10. I used it approximately 3 times for 15 hrs total. I tried to use it during the hurricane on 8-28-11. It started, but would not generate any electric power.I took it back to harbor freight in worcester,ma, where i purchased it, this morning and they would do nothing for me.
The owners manual states 1 yr limited warantee and 90 days guarantee. I paid 599.00 less 20% for this less than a yr ago. They had no one to recommend to repair this machine. All of their advertisements state they stand bhind the tools they sell. This is false advertising.
Please help.
This report was posted on Ripoff Report on 08/29/2011 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harbor-freight-tools/worcester-massachusetts-/harbor-freight-tools-purchased-a-chicago-16hp-portable-generator-on-sept-222010-used-it-770581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Thank You to Harbor Freight
AUTHOR: Fay - (United States of America)
SUBMITTED: Wednesday, September 21, 2011
I would like to thank elsa Gonzoleees customer service for all of the help she gave me.
I received my new generator yesterday. It was delivered to my home and the damaged one picked up.
She is a great asset to the company. Efficient and friendly, kept on top of the problem.
Thank you Rip Off report for your help.
#2 UPDATE Employee
Harbor Freight Tools
AUTHOR: Elsa Gonzalez - (United States of America)
SUBMITTED: Thursday, September 01, 2011
I am Elsa Gonzalez, Manager of Customer Service. Please contact me at (805)388-1000 Ext. 7382 (Monday - Friday, 8:00 - 4:30 PST) so we can attempt to resolve your concern. I look forward to hearing from you.
#1 Consumer Comment
Check Your Users Manual
AUTHOR: Ken - (USA)
SUBMITTED: Monday, August 29, 2011
It may have information on just this cirucmstance.
Also, be sure the breaker hasn't tripped.
Sometimes, especially if it's a push button breaker, it's hard to tell if it's tripped.
Occasionally the generator needs to be "flashed". Follow any instructions in the manual on trouble shooting.
Find someone with some generator experience if you're unsure how to go about this.
Good luck. I don't know the terms of the warranty/guarantee, can't help there.
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