Harbor Freight Tools Harbor Freight Deceptive Warranty Oxnard, California

Most tools in the store carry a Life Time Warranty.
but, the tools that do say it on the tool, either in the box, on the tag, ect...
everything else has a 90 day return policy...
but in both cases you still will need a receipt in order for them to accept a replacement, return, or your money back.
I also argue the fact that they really need to advertise the Life Time Warranty on the tools that are a little better, but in the same instance the store classifies a hand tool as a basic tool (Hammer, screwdriver, wrench).

I also agree that it is hard to keep a receipt for more then a week at most but, if you know you are going to use the product for more then 90 at extensive use it would be a smart idea to keep the receipt in a file someplace.

I have dealt with a customer in the past with the same issue you have had and I explained the return policy more in depth to him. he was a little upset about it. but at the time the same battery terminal cleaner was $0.99 and he was more then happy to by a new one, but when he walked out he then took my advice because a week later he brought it back and like all our products we accepted his return and gave him his money back "no questions asked" because he had his receipt  

Even if they had considered the battery terminal a tool you would have needed the original receipt.  Harbor Freight requires an original receipt for ALL returns, including their brand of hand tools (Pittsburgh etc.) with a limited lifetime warranty.  Who can keep a receipt for a $10.00 item for over a year?  This make their warranty useless.

Another near useless (fraudulent?) warranty is for power tools.  Most of their power tools have a 90 day warranty.  At the register they try to sell you an extra cost 2 YEAR WARRANTY.  You buy the warranty thinking you will have a working tool for at least 2 years.  This is not the case.

The extra cost extended warranties are good for ONE use only.  If the tool breaks on the 91st day of ownership, it is a 1 day warranty.  Only if the tool never breaks or breaks at the end of the 2 year period is it a 2 year warranty.

HF totally misrepresents their warranties.  It either is, or borders on being fraudulent.

In many cases HF sells enough quality for the dollar that I continue to buy from them.  I am more selective than I used to be, because I know they really don't have warranties.

This is from the Harbor Freight web site:

 LIFETIME WARRANTY
Lifetime Warranty on Hand Tools! We guarantee our
Hand Tools to be free from defects in material and workmanship for the
life of the product. Limitations apply.

It sure seems to me like a terminal cleaner is a hand tool.

I don't see any explicit exceptions and I don't see any definition of what they think a 'hand tool' is. They state that Limitations apply, but they don't say what the limitations are.  Pretty nebulous and they really need to a better job of this verbiage. 

I agree with the OP on this.

Free online dictionary:  A device...used to perform or facilitate work

Merriam Webster New Collegiate Dictionary:  1) An instrument used or worked by hand.  2) Something used in performing an operation or necessary in the practice of a vocation.

Free Online Dictionary (an Encyclopedia Britanica Co.):  A handheld device which aids in accomplishing a task.

And though I've seen battery terminal cleaners last for years, the fact that a tool may eventually wear out does not change its definition.  An example would be a tap or die, or a cutting tool for a lathe. 

Do you work for damage control at Harbor Freight?

A battery terminal cleaner is NOT a hand tool. Hand tools are things like hammers, screwdrivers, wrenches and sockets. Things that you use over and over again and expect not to wear out or break under normal use.

Battery terminal cleaners would be the same as wire brushes, sandpaper, files and saw blades. You expect them to wear out and be replaced. Yes, they should have done a "you just bought it and it broke here's another" swap with the receipt.

No, it should not fall under any warranties.