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Report: #423423

Complaint Review: HEALTHBUY.COM - HEALTHBUY.COM Internet

  • Submitted:
  • Updated:
  • Reported By: CHICO California
  • Author Confirmed What's this?
  • Why?
  • HEALTHBUY.COM Internet U.S.A.

HEALTHBUY.COM Said punch here for free sample, next thing I knew I had $82.62 charged to my debit card UnkHEALTHBUY.COM Internet

*UPDATE Employee: Refund Policy

*Consumer Comment: Your first clue

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I was surfing the web for health related subjects and trying to find cost of nursing homes for furture use and came on a site for some free(FREE) samples and without thinking too much about it I punched it up. I have gotten 4 different charges on my ebit card. $11.99 by TLG*COMPHME27430725FEB800-636-2379 and WELWATCHHMD866-327-6983 P7... for $59.00 and $1.77 CHECKCARD0207 WELWATCHMD866-327-6983 P 7..

Robert
CHICO, California
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 02/12/2009 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/healthbuycom/internet/healthbuycom-said-punch-here-for-free-sample-next-thing-i-knew-i-had-8262-charged-to-m-423423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Refund Policy

AUTHOR: Healthbuy - (U.S.A.)

POSTED: Friday, April 10, 2009

When you ordered your free trial offer there was a credit authorization for the trial amount you planned on purchasing in 21 days and one charge for the invoiced shipping costs, including any additional items you may have ordered at the time of purchase. A credit authorization is not a credit card charge and if you choose to cancel the free trial offer, the credit authorization will disappear from your statement within 1-7 Days.

Many companies hide this information and make you call a number to cancel the offer only for the customer to get a busy signal or sit on hold for an hour. This is not how we do business.

Our terms for this offer are highlighted next to the "unchecked" checkbox that you agreed to. We also provide an online customer service system that can be accessed 24/7 for cancellation of the offer. There is a link to cancel on every page of our website including the offer terms that you agreed to.

We take great pride in being an honest online company and should you wish to return your product, please visit our online customer service system and request a refund at http://support.healthbuy.com

Best regards,

HealthBuy.com Customer Service

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#1 Consumer Comment

Your first clue

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, February 12, 2009

That something is not "free" is that they want your debit/credit card info. That is also the tipoff to read the "terms and conditions" small print, where you probably agreed to those ridiculous charges. The basic premise of these "free" offers is that they suck you in with FREE! FREE! FREE!, then have their way with your debit/credit card. Anytime someone offers something for free, but wants your payment info, that is the time to start looking for the small print.

Bottom line : You don't get something for nothing, but if you try to, you'll likely get scammed.

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