Healthy Directions Was signed up for an automatic charge each month without my permission. Will not cancel or refund even after multiple requests. Bethesda Maryland

In early-mid February I did a favor for a family member that doesn't have a bank card and purchased a product for them from this company in the amount of $39.99.

I didn't think anything of it until mid-March when the same charge of $39.99 was applied to my bank account a second time.

After logging into my account I discovered I had somehow been signed up for "auto-delivery" without my permission. "Auto-delivery" basically means a new product is delivered at the same time each month and your card is charged again.

I DID NOT sign up for this option. It was a one time purchase.

This is not the first time I've encountered sketchy auto-charges, so I went online to cancel the option.

Surprise, there is NO WAY to cancel online. Also, it said that my card information was not saved, so there is nothing to delete. However, the new shipment did show as having shipped, and the date matched the new charge on my card.

I called customer service after sending them several tweets and receiving tepid replies.

The lady on the phone pretended to be clueless about how this could have occurred, promised me a refund, and assured me I would be removed from "auto-delivery".

I remained skeptical for one reason though. She claimed that I coudn't be signed up for "auto-delivery" anymore because she had just removed my card from on file.

I explained that my card information wasn't on file before, because I checked my account. She played dumb, and I gave up, hoping for the best.

A few days later I received a $25 discount, short of the $39.99 they owed me. I tweeted them again, but was so frustrated I just gave up and considered it a win if they left me alone.

This month, a few days ago, the same charge of $39.99 appeared AGAIN. Even after repeated assurances on the phone last month, and after threatening them with legal action, they still left me on "auto-delivery".

That is why I am taking the action I am taking now. If there was any doubt before that I had overlooked something and this was perhaps my fault, it is gone now. These are scumbags and scam artists. Stay away from them.

I will have to cancel my bank account if they continue to charge me.