Healthy Directions Richard Wurtman, M.D. Return of the order nightmare Mountoursville, Pennsylvania

I received a lenghty brochure in the mail from Healthy Directions discussing melatonin use for sleep and advertising a time release melatonin capsule called Sleep Answer. The supplement was advertised to prevent early morning waking which has been a major problem for me for years.

On 8/9/16 I ordered a 6 month supply at a reduced rate and agreed to auto delivery every 6 month with the assurance that I could return the order for a full refund within 3 months and cancel auto delivery at any time.

The supplement did not work for me at all in spite of trying it for almost 2 months. I mailed the remaining supplements back on 10/4/16 and according to the Postal Service, the company received the return on 10/8/16. On 10/5/16 I started calling customer service to cancel autodelivery and to ask when I could expect a refund on my credit card. Over the next 9 days I spent a total of approximately 6 hours on hold, listening to canned music without talking to anyone. The folowing day I called the order number in the brochure and immediately spoke to a person. When I explained my problem, she told me she couldn't help me and hung up on me. I called back and insisted that someone deal with the issue. She told me she would take me off of auto delivery but could not tell me when to expect a refund. I asked to speak to a supervisor, was connected and again explained. He told me he would take care of the auto delivery issue but did not know when a refund could be expected.

Today, 10/19/16, I called customer service and after 10 minutes, I hung up. I called the order number and again insisted that they listen to me. The woman told me that auto delivery had not been canceled and that she would take care of it. She then said she would transfer me to someone who could deal with the refund issue. Again, I was on hold and hung up after 10 minutes.

I do not believe that auto delivery has been canceled and I sill want to get my refund.