Hertz Hertz Atlanta Hartsfield Car Renatal Location Incentive base deception Atlanta Ga

July 23 2019 I made a reservation on my phone and got my confirmation. As usual I didn't opt for any additional products. I arrived later the same day at the airport car rental location and presented my confirmation number. The reservation agent for Hertz processed my information. She never mentioned additional products nor did I request additional products.

Previous rentals via Hertz will reference that I never add additional products. But for some deceptive incentive based reason she adds additional products that she never verbally mentioned. So now I have additional products without my permission. The highlighted paperwork is their excuse to say we didn't verbally discuss these additional products but you signed.

So despite me being in a hurry and trusting what I had already reserved, it's up to me to catch the deception ( additional products ). But I didn't because I think the agent would add something that we didn't verbally discuss. Regardless of what I can afford to pay or not it's the principal (ethics ) that's concerns me. So now I call customer service which must be in India somewhere. The hold time was over an hour, people laughing and playing in the background further infuriated me.

I had to demand a case number because none was offered in addition to getting her name and having her read back the compliant verbatim. My rental was for a week but I opted to return it early because of the deceptive practices. I waited and talked to a Supv. who offered me 50% back of what I never asked for or was verbally offered.

The inconvenience of having to come back return a rental because of deceptive practices and go next door to Avis to get another rental is unacceptable. The same deception that I had to deal with is the same deception that these agents wouldn't accept when they clock out and become consumers.