Complaint Review: HEWLETT PACKARD - Internet
- HEWLETT PACKARD Internet United States of America
- Phone: 800 hp invent
- Web: www.hp.com
- Category: Computer Manufaturers
HEWLETT PACKARD HP HP LIED TO ME TO VOID MY WARRANTY Internet
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3 MONTHS AGO I RECEIVED A NEW HP DV 7 COMPUTER FROM THE FACTORY, TO REPLACE THE ONE THAT HP (AFTER SENDING BACK 8 TIMES) COULD NOT FIGURE OUT WHY IT KEPT SHUTTING DOWN.
THE NEW COMPUTER WAS GREAT EXCEPT THE KEYS ON THE THE KEYBOARD WERE COMING OFF AFTER I HAD IT FOR ONLY 2 WEEKS. THEY SENT ME A FED EX BOX. I SENT IT TO TENNESSEE AND GOT A CALL STATING MY SCREEN WAS CRACKED. THE SPEAKERS WERE SHOT AND THE MOTHER BOARD HAD LIQUID SPILLED ON IT AND THE MOTHER BOARD WAS RUINED. I STATED I NEVER EVER DRINK NEXT TO MY COMPUTERS AND IF IT HAPPENED IT EITHER HAPPENED BEFORE IT WAS ORIGINALLY SENT TO ME OR THEY DID IT. THE GUY SAID MY WARRANTY WAS VOID . END OF DISCUSSION. I ASKED TO TALK TO HIS SUPERVISOR AND HE SAID (AND I WILL NEVER FORGET) "THERE IS NO ONE HIGHER THAN ME AT HP" . HE SAID HE WAS BUSY . IT WILL COST OVER 900.00 TO REPAIR. WHAT DID I WANT TO DO. UNEMPLOYED ...OBVIOUSLY I DID NOT HAVE 900.00 TO REPAIR THE 800.00 COMPUTER, SO THEY SENT IT BACK TO ME. I TOOK IT TO "COMPUTERS UNLIMITED" IN ERIE PA AND HE EXAMINED IT. PUT A NEW KEYBOARD ON IT AND HEY!!!!! GUESS WHAT????? IT IS WORKING PERFECT. 3 MONTHS LATER... THE TECH SAID AS FAR AS HE COULD SEE, THEY LIED ABOUT THE SPEAKERS THE MOTHERBOARD AND THE SCREEN AND THAT THERE IS NOTHING WRONG WITH IT. AND SINCE I AM TYPING ON IT RIGHT NOW. 3 MONTHS AFTER HP SAID IT WAS RUINED I HAVE TRIED TO GET MY WARRANTY REINSTATED BUT HP WON'T RETURN MY EMAILS OR MY PHONE CALLS. ANY SUGGESTIONS
This report was posted on Ripoff Report on 11/17/2010 09:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-hp-hp-lied-to-me-to-void-my-warranty-internet-663341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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