HH Gregg warranty service contracts Raleigh North Carolina

 I purchased a refrigerator with a 5 year premium service plan in April 2010. My refrigerator is now leaking water on to my kitchen floor. I contacted to contracted repair service and was told it would take 2 weeks to get someone out to repair it. I have since found out that HH Gregg outsources this to a 3rd party. The 3rd party company only has 1 authorized repair service in the Raleigh-Durham area. There are over 1 million people living in this area. I paid $200 for this service contract and was not told that a 3rd party and not HH Gregg is responsible for the repair. I was not told that there was only 1 repair service and it could take 2 weeks to get it repaired. I would not have purchased this if I was told. HH Gregg said there is nothing they can do for me I have to work with their vendor. Beware don't buy from HH Gregg and absolutely don't buy their premium service plan.