Complaint Review: hhgregg - indianapolis Indiana
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- Author Not Confirmed
- hhgregg 4151 e 96th street indianapolis, Indiana USA
- Phone: 1-800-284-7344
- Web: ecwebsite@hhgregg.com
- Category: Miscellaneous Electronics
hhgregg will not refund money topok my money and will not give me a refund.. had warrenty.. indianapolis Indiana
*Consumer Comment: What does the Warranty state
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I purchased a portable ac comm cool 12k heating system on August 12,2012 and it worked up until July 2016 which I have a five year warrenty on it.. I called HHGREGG to let them know it was not working any more and I would like to know what I can do to get a replaced.. It took them over a month or longer to respond back to me and then I am told I can not get a refund only store credit in the amount of $277.49. I paid cash for this unit and I do not feel they should have the right to hold my money.. I do not shop at HHGREGG and there is nothing I wont to buy from them.. My name is Edwina Kemp not last name sikes, thats my boyfreinds last name and the money goes to him and not me.. I need help to try to resolve this matter because they should not have the right to issue store credit when I paid cash.... I will never buy anything from them again..
This report was posted on Ripoff Report on 10/25/2016 04:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hhgregg/indianapolis-indiana-46240/hhgregg-will-not-refund-money-topok-my-money-and-will-not-give-me-a-refund-had-warrenty-1334919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
What does the Warranty state
AUTHOR: Robert - (USA)
SUBMITTED: Tuesday, October 25, 2016
The warranty is a contract and as such both parities are bound by this. So does the written warranty state you can get your cash back? If so you have a valid complaint and need to take your copy of the warranty showing this to the store manager and tell them they need to honor it or you will pursue legal action.
If the warranty states you only get store credit, then you can complain all you want but that is all you are going to get. If you didn't like the terms of the warranty the time to handle this was several years ago by not purchasing the warranty.
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