Home Shopping Network HSN Do NOT Order From Home Shopping Network ,HSN,!!! Clearwater Florida

I had a Jay King 5-Strand Amber and Turquoise 18" Necklace recently stolen from my porch. I contacted HSN immediately to advise the necklace had been stolen. The customer service rep was sympathetic & immediately asked if I wished to have the necklace replaced. Of course I said "Yes." Thinking this matter had been settled, I never gave this matter another thought. However, approximately 2 months later I received a letter from HSN advising I would be responsible for the stolen necklace & that I had 10 days to return the second necklace that had been sent to me.

To say I was shocked & dismayed would be an understatement!!! I've had a few items stolen before & NOT once have I been charged for the stolen item. I immediately contacted HSN's customer service dept. & spoke to a customer service rep and explained the situation. I was assured the stolen necklace would NOT be re-billed to my account,etc. However, a few days later I received an email advising I would be billed for the stolen necklace. (See Below)

"I am truly sorry that someone came on your property and stole the package that was delivered to you. The moment you state your order was stolen, HSN is no longer liable for the order. It is now a police matter just as if someone broke into your home or stole your car. HSN can not take responsibility for the person that took your merchandise. > > Perhaps your homeowners or renters insurance will be able to assist you in seeking possible reimbursement. HSN can not refund you for an order that has been delivered to you, but was stolen from you by someone else."
>
> Sincerely,
> Victoria
> HSN Customer Accounts Specialist

> >

Really??? I'm to file an insurance claim for approx $120?!? Do they not realize or care how high the deductible is for renters/homeowners insurance??How is this a feasible solution?!?

It's very obvious that this new policy has NOT been effectively communicated to all their customer service departments/reps!! 

The first cs rep Never stated if this necklace is replaced I would be responsible for paying for 2 necklaces. She immediately "offered" to send a replacement. I probably would've waited until the matter had been properly investigated before agreeing to have this item replaced immediately.

Consequently, HSN has lost a faithful & long time customer. I plan to NEVER order with them again. You'd be wise to order with care from HSN! They no longer care about keeping & pleasing their customers.