Complaint Review: Home Shopping Network -
- Home Shopping Network United States
- Phone:
- Web: HSN.com
- Category: credit card
Home Shopping Network HSN Credit card rip off Nationwide
*Consumer Comment: Gonna switch sides here
*Consumer Comment: Question
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I called HSN to order a laptop. The representative talked me into getting the hsn credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could see on their screen that I had given them my banking account and routing number. However, an additional button didn't get pushed and it didn't go through. Therefore I owe interest and penalty. I told the hsn credit card rep that I had in good faith attempted to pay my entire balance in full before the due date and asked that they accept my payment and not charge interest and penalties. She said no. If I didn't close my account they would remove part of the charges. Fine, but I still wanted to pay off the entire balance which I did. Then I got another bill for more finance charges. I called again. They refused to remove the charge. I was told that even though I asked to pay the entire balance, they did not take the entire balance and I needed to pay yet again more interest on the interest. This laptop that I was told would cost less if I got the hsn credit card has cost me dearly. All hsn needed to do was to accept my payment in full and credit me for the penalties and interest. They could have made me a happily returning customer. Instead they choose to lose one over their own greed.
This report was posted on Ripoff Report on 07/20/2018 03:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-shopping-network/home-shopping-network-hsn-credit-card-rip-off-nationwide-1452564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Gonna switch sides here
AUTHOR: voiceofreason - (United States)
SUBMITTED: Friday, July 20, 2018
I've missed credit card payments a number of times out of pure forgetfulness AND at least a couple of times due to apparently not noticing I'd not clicked the final submit, getting confused by the look of the next to last screen.
EVERY time without fail, I got credited back late fees and interest as a courtesy after calling and explaining.
I'd try again, but do so as humbly as you can muster the ability to and politely, VERY politely ask to be sent up the food vhain if the lowest level rep can't do anything for you.
Also, realize the card has almost nothing to do with HSN other than being cobranded. Chances are you're really dealing with the bank issuing the card, eg Synchrony, Comenity, Chase etc.
I also do not as a habit check my bank after every online payment for things, or I'd be spending my life on the banking site instead of being able to waste time rebutting here.
#1 Consumer Comment
Question
AUTHOR: Robert - (United States)
SUBMITTED: Friday, July 20, 2018
When you noticed the payment not being taken from your bank account what did you do?
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