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Report: #1120427

Complaint Review: Home Shopping Network - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: catbrat1990 — Cincinnati Ohio
  • Author Not Confirmed What's this?
  • Why?
  • Home Shopping Network Select State/Province USA

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I placed an order on HSN for a HP Laptop to replace a desktop that is having hard drive issues. I order that laptop using the HSN Flex Pay offer. Everything went through online got a confirmation number. No mention of a credit check and or subject to credit approval on any of the pages. I did not even give them a social security number. I gave them no authorization to even pull a credit check.

So on 2/3/2014 Got a letter from HSN stating that they were unable to approve me for the flex pay due to information listed in your credit report. First off I never gave HSN any permission or consent to pull my credit report. I do not see anywhere on the page where I order the item does it say it needed credit approval/ check for flex pay. So HSN Illegally ran my Credit Report without authorization. I would have not order it if HSN Disclosed that it was subject to credit approval.

This report was posted on Ripoff Report on 02/03/2014 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-shopping-network/select-stateprovince/home-shopping-network-hsn-deceptive-practices-select-stateprovince-1120427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

HSN defense is that they hide that disclosure lol

AUTHOR: catbrat1990 - ()

POSTED: Monday, February 03, 2014

Repuable companies who run a credit check disclose this information upfront and also have an electronic agreement for the consumer to agree to informing them that a credit check would be ran and based what is in that report decideds if they are approved or denied. HSN according to your omission does not disclose upfront that they can run a credit check on Flex pay. That it is hidden in a menu. Why is HSN trying to hide that information and not have it upfront like repuable companies do????? Not to mention that would not hold up in court espacialy when they found out it is hidden in the menu. Not disclosed unless you know where the hidden menu is at. Is HSN afraid they will Lose bussiness if their customers knew that a credit check is pulled when they use flex pay.

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#1 Consumer Comment

Here's what's on their website..the Flex Pay offer gives the basics of the plan and at the end of the brief description it says..read more and goes to a link with the details..

AUTHOR: Ken - ()

POSTED: Monday, February 03, 2014

"At checkout, choose the FlexPay option, and the cost of your purchase will be divided into as many as five equal monthly payments.

We will then bill your debit or credit card for the first monthly installment plus applicable sales tax and shipping & handling. The balance is then automatically billed to the same debit or credit card in equal monthly installments beginning 30 days after the original order date. You can change which card is billed or add a new card anytime by updating your FlexPay Manager at HSN.com.

FlexPay orders may be subject to credit verification by HSN and we may review the credit report. You may contact our HSN Credit Department to see if a credit report was requested and the name and address of the credit reporting agency that conducted the report (if applicable).

HSN does not assess interest charges or fees on FlexPay. However use of a credit card for FlexPay options may result in interest charges or fees in accordance with the normal terms and conditions of your individual credit card agreements."

Looks like you missed/failed to comprehend ALL of this.  How, again, did they rip YOU off?  Sounds also like, your credit's not so hot and you"re irritated that they found out..too funny.

Another deadbeat trying to cheat a business.

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