hotel.com Misrepresent company Internet

Hotel.com operator clearly provided two important pieces of misinformation:

1. When the operator answered, I asked if I was connected with the hotel per se [name of hotel not included].  The operator said yes.  Not until my card was charged did he tell me the reservation was actually booked through hotel.com.

2. The operator assured me--I asked for verification 3 times--that the shuttle runs 24-hour a day.  When I later called the hotel directly, the manager informed me that the shuttle stops at midnight, leaving me stuck hiring a cab, when I could have just stayed at a hotel with 24-hour shuttle.

Petty deceipt and systemic incompetence is frustrating.  I do not recommend this site.