Complaint Review: HOTEL.COM - Internet
HOTEL.COM Ripped off by Hotels.com Internet
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Hotels .com offer a "BEST PRICE GUARANTEE," which in my opinion isn't worth the paper they wrote it on.
I made a reservation for a Hotel in Central Florida and Hotels.com charged me $70.79 plus an additional $1.00 service fee. When I got to the hotel, I was informed that the room was supposed to be $47.16, including all taxes, a difference of $24.63, just about 50% less than what Hotels.com charged me.
It is understood they have to make money however charging over 50% for booking a room is in my opinion a rip-off.
I contacted Hotels.com and received an email from "Cricket C," no last name and not sure if Cricket is the correct name for whoever answered my concern.
Either way, from now on neither I or any one in my company will be using Hotels.com.
BTW, I checked online at various web-sites and got rates between $49.50 and $55.00 for the same hotel.
This report was posted on Ripoff Report on 01/15/2014 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelcom/internet/hotelcom-ripped-off-by-hotelscom-internet-1115790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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