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Report: #1324183

Complaint Review: Hotwire.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Penny1969 — Boston Massachusetts USA
  • Author Not Confirmed What's this?
  • Why?
  • Hotwire.com Internet USA

Hotwire.com Hotwire charged my bank account and did not book the reservation Internet

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Once again, money has been stolen from me by Hotwire.com. I booked a reservation using their 'hot rate' feature, and paid $249 for a week at a particular hotel. I called the hotel before I got there to make sure that they had me in the system as this had happened to me before, last year, with Hotwire, at the same hotel, to the tune of $199 a week that time. They confirmed that I was "good to go." When I got there the hotel told me that the reservation they had was from Expedia, not Hotwire, and that it had only taken the credit card number as a "guarantee." So I had to pay for the week again. Lo and behold, when I looked at my bank statement, Hotwire had indeed charged me the full $249 which means that once again, Hotwire has stolen my money and I had to pay twice to make sure I had a roof over my head! This time I've contacted the Better Business Bureau and the FTC with these FRAUD and BREACH OF CONTRACT issues. Hotwire always says they don't refund, but they can be sued for way more than that amount and they'll have to give it back THAT WAY. I need to contact my bank and just say that was a FRAUDULENT charge in that it was for something I, obviously, didn't buy!! This is getting ridiculous. I've been losing more money trying to keep a roof over my head these past two years than ever before! Earlier this year the problem was with AirBNB and a racist host who threw me out of his house with no notice for something I didn't even do, and no refund for time I had paid for which I wasn't going to BE there. What's going on with these companies these days?!!!

This report was posted on Ripoff Report on 08/23/2016 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-hotwire-charged-my-bank-account-and-did-not-book-the-reservation-internet-1324183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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