H&R Block Jill Hass I was promissed a FREE re-review of my return, but my documents were held hostage for one month demanding a service fee! Lake Saint Louis Missouri

I was offered by the representative when I called to have a FREE review done of my current and previous three years of tax returns. At the scheduled appointment the FREE review was confirmed and I was told it would be completed in a couple of days. After repeated calls and broken promises for a month! I was then called and told the manager wanted to charge me for the review and I told the agent that I do not want them to review my returns and I will just come and pick up my documents. I was then told she wanted to talk to her manager and just complete one year's review for free since that is what I was promised and would call me back. Messages were left and a week later I was told that one year’s taxes were reviewed and there was a charge! and that NO documents were leaving this office without the fee paid! I went to the office and was told my documents were not going to be released without signing a document stating they completed a review of my taxes. I told them I did not want their review and would not sign the document. The manager (Jill Hass) came up front insisting on the signing and I had to threaten requesting the police to come over in order to get my documents!