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Report: #1446587

Complaint Review: HSBC - NY NY

  • Submitted:
  • Updated:
  • Reported By: Sam — Sarasota FL United States
  • Author Not Confirmed What's this?
  • Why?
  • HSBC 452 5th Ave. Fifth Floor NY, NY United States

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This bank steal customer funds and has the absolute worst customer service of any credit card in the industry.  They hide behind walls and don't answer emails or phone calls.  They intentionally mislead customers and woon't provide proper channels to fix problems they create.  They make it impossible to contact anyone and most hold times for customer service is 2 + hours. I found the HSBC President & CEO contact information which is a heavily guarded secret.  Here it is if anyone else needs to skip the line and go directly to the top of the food chain.

Patrick J. Burke

President & CEO HSBC USA

452 5th Ave

Fifth Floor

NY, NY 10018

Direct Phone Line: 212-525-0820  

This report was posted on Ripoff Report on 06/08/2018 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hsbc/ny-ny-10018/hsbc-suspended-my-account-and-stole-my-available-cashback-balance-ny-new-york-1446587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Author of original report

Another idiot. You are wrong as well and just as stupid as the last person who commented

AUTHOR: Jeff - (United States)

POSTED: Sunday, July 01, 2018

Account was not in default or behind and actually had a $250 positive balance that was my cash back earned for charging on the card.  As soon as my original rip off report complaint was filed along with the one filed to the Consumer Financial Protection Bureau or better known as the CFPB, my account was immediately unlocked and a cashiers check amounting to the full cashback balance showed up at my front door via FedEx the following morning.  Sometimes a bad review and a little heat on the right people go a long way.  I urge everyone that experiences an unjust situation with HSBC, to follow my lead and reach out to the President & CEO (who you now know how to reach) and the situation will be handled expeditiously.       

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#4 Consumer Comment

Repeat Question

AUTHOR: coast - (United States)

POSTED: Thursday, June 28, 2018

For some reason you are reluctant to answer the question:

What reason were you given for the account suspension?

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#3 Consumer Comment

Why was the account suspended?

AUTHOR: coast - (United States)

POSTED: Monday, June 11, 2018

“…your the exact reason that all these complaints exist.”

Even a senseless idiot knows the difference between your and you’re. Perhaps you’re confused by the contractions you were taught in your elementary school.

What reason were you given for the account suspension?

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#2 Author of original report

You are a senseless idiot just like all the other customer service people at HSBC

AUTHOR: Sam - (United States)

POSTED: Friday, June 08, 2018

It just goes to show how ignorant you and all the other HSBC employees are.  I don't have any delinquincies or even a loan.  I have a credit card that is paid off each month and has a cash back balance that is owed to me and when I went to redeem it, my account was frozen money was kept by HSBC. You are a jackass for assuming anything different and your the exact reason that all these complaints exist.      

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#1 Consumer Comment

Cry a river

AUTHOR: coast - (United States)

POSTED: Friday, June 08, 2018

Your account was suspended due to delinquency or loan default. The consequences of delinquency or loan default with respect to reward points is noted in the terms and conditions that you agreed to when you opened the account.

Corporate CEO contact information restrictions impede customers with petty complaints from contacting them. They don’t have time for your whiny sniveling objections.

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