Complaint Review: Hughes Net - Gaithersburg Maryland
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- Author Not Confirmed
- Hughes Net 16060 Industrial Drive Gaithersburg, Maryland United States of America
- Phone: 800-347-3272
- Web:
- Category: Internet Service Providers
Hughes Net Refused to refund on equipment Gaithersburg, Maryland
*Author of original report: Refund actually made!!
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In May 2011 I discontinued my service as I had fulfilled my contract and had other, better options available. My first issue was that I called in Jan and asked when my contract was completed and told that it was going to be completed in May. I later found out that was a lie the contract was finished in Feb.
Issue number two was that it took several calls and a couple of hours on the phone to get a refund of the unused portion of my prepaid monthly charge. Which I did finally receive.
Issue number three. I was contacted by Hughes Net and told if I send back certain pieces of equipment they would refund $200. I returned the equipment as instructed on June 22, 2011 and the received it on June 23, 2011.
I still haven't received the refund and after spending over two hours on the phone with multiple customer service reps I finally got them to commit to refunding the $200 as promised. I will be surprised if I actually receive said refund.
My take from this experience is although I had no problems with the service, dealing with Hughes Net customer service is a time consuming and frustrating experience. I would never purchase their service again unless I had no other choice. Looking for a refund or credit....don't give up but be prepared to spend hours on the phone.
This report was posted on Ripoff Report on 09/10/2011 08:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughes-net/gaithersburg-maryland-20877/hughes-net-refused-to-refund-on-equipment-gaithersburg-maryland-775131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refund actually made!!
AUTHOR: WillG - (United States of America)
SUBMITTED: Tuesday, September 27, 2011
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