Report: #654880

Complaint Review: Hughes Net

  • Submitted: Mon, October 25, 2010
  • Updated: Mon, October 25, 2010
  • Reported By: Shawni — Lancaster Ohio United States of America
  • Hughes Net

    United States of America

Hughes Net internet ordering scam Chicago, Internet

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I ordered Hughes Net Internet service on line through the website.  They had two choices to choose from.  We chose to rent the equipment for 9.99 a month, w/free installation, basic service, 99.00 up front charge( which would be rebated) our first month bill should have been appro. 188.97 + tax on our credit card. Instead 511.17 came out of our account.  When calling the invoice # we were talking to folks in India.  Could hardly understand most of them.  They wanted a confirmation # which of course was never sent to our e-mail address and were told basically  tough.  They said we pushed the Buy the equipment button with 199.99 installation fee.  199.99 purchase the equipment w/another 199.00 coming out next month and no rebates.   Plus our 79.99 basic service fee. plus tax to = 511.17.  They couldnt provide proof that they sent us a confirmation although they wanted us to provide proof to them that that's what we purchased.  The manager hung up on me.  I was on the phone with 5 different people.  They wouldn't give me the cancellation # to cancel and then when I did find out the # (on my own) it was going to be 199.00 to cancel even within 30 days.  However the bright side of the matter is that I researched and called numerous #'s trying to find out an American corporate number and finally got in touch with an american who listened to me and spoke to her manager.  We should be getting a credit back of 322.20 - tax.  If this  goes through without any hitches I will let you  know.  For future reference never order online.  Talk to an individual who can verify what you are ordering and send you a hardcopy not a confirmation on your e-mail.  (you may not recieve it).  Also, if you do order hughes net do not call the number on the invoice you will be in INDIA (18663473292).  Call this # in America 1-866-293-8949).  They on the other hand were wonderful to work with and I would recommend Hughes Net Corporate America to anyone.  If this changes I will let you know.  It's time to stop outsourcing jobs and keep them in America so we can at  least get decent service.


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