Report: #1473891

Complaint Review: Hughesnet - Germantown Maryland

  • Submitted:
  • Updated:
  • Reported By: Rick — Ohio USA
  • Hughesnet 11717 Exploration Lane Germantown, Maryland United States

Hughesnet Did not disclose that they could not provide phone Fax service I had specifically stated I needed when I signed up. Germantown Maryland

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I stated I needed a phone line in the rual area I live in so that I could send and recieve FAX's for my business. After installation I attempted to send and receive Faxed documents and could not.

When I called them about my failure to Fax, I was informed by them that since Hughesnet does not have a static ip address faxes will not go through. I asked why I was not told this when I signed up and there is not a disclaimer stating that fax service will not work and they said I was provided what the contract stated and that was a phone line to my house and I had made the assumption that it would handle Fax service.

So because of their contract cancellation policy with no exceptions I will have to pay 400.00 in cancellation fees.   

This report was posted on Ripoff Report on 02/20/2019 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/germantown-maryland-20876/hughesnet-did-not-disclose-that-they-could-not-provide-phone-fax-service-i-had-specifical-1473891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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