Illinois Tollway 3 months to clear a false toll violation, now I have to do it again

I received a notice of Illinois Tollway violations back in Sept 2017, I knew that these were not my tolls based on being 200+ miles away, not traveling to the area since 2003, and the vehicle pictured was not mine. I called and told customer service the vehicle was not mine, this was not enough for them, because they "only look at the license plate number and do not compare the vehicle types". I was told to fill out an Affidavite of Non-Liability, I did this and included a copy of my vehicle registration, which shows the county number, expiration date, and vehicle as not being the same as the one shown.

I though this would quickly resolve the violations that were not mine. I wait for the letter stating that the violation was released, instead I receive a letter that what I included was not enough. I call to ask what else they needed, I am told a "Query Report" from the DMV which they assured me the DMV would know what it was and would provide it. I take hours off work to go to the license branch, even the branch manager didn't know what it was and asked me to call Illinois Tollway back again for a description of what a "Query Report" was.

I call back and am told it is a list of vehicles I own and the registration info. I go back to the DMV, wait again, and describe the "Query Report" I am told by the branch manager that they cannot provide me with a copy of private records. I leave the DMV empty handed. I call the Tollway back again, and after pointing out again and say I can't get a "Query Report" they say the only thing I have left is to request an administrative hearing, so I do. I wait a week for the paper to come in the mail for the hearing date and the paper to write my tesimony.

I write out everything, from the difference in make, model, license plate location, wrong county number, wrong expiration. Include with highlighted text my registration again. I include a copy of my employer time-punch for the supposed days, a google directions map, the credit card purchase I made on one supposed day since it listed the time and location, everything I could track down to prove these were not mine. Send in a signature required envelope so there was assurance it wasn't lost. I waited 12 days after the hearing and hadn't received anything in the mail. So I call them: the violations from before are dropped and the hearing officer sided with me.

I am told that I should receive the papers in the mail. Then customer service states: "You should be receiving a notice for 5 more violations unless you choose to pay those now" !!!!!!! I say those are not mine, and I will not pay them and would like them removed now. She states I will have to wait to receive the violations in the mail and have to do the same thing all over again with these. At what point will the herassment stop for things that are not mine? We had thought about a vaction to Chicago next year, not anymore.